Contact

(619) 449-2392

customercare@belmont.garden

Sale! On the Mini Create-A-Fountain!

Frequently Asked Questions

Battery/Connection Port FAQs:

Pump FAQs:

LED Lights FAQs:

Remote Control FAQs:

Misc. FAQs:



Battery/Connection Port FAQs Answers:

Why won't the indicator light turn green after charging for the full charge time?
After 12-18 hours of the battery charging (depending on which battery model you have), the indicator light should turn from red to green. If it does not turn green after 18 hours, unplug the charger from the battery, plug the battery into you fountain and see if it powers your fountain. If the fountain runs properly, then not to worry it's just the indicator light on the charger malfunctioning which will not effect running your fountain. If your fountain does not run, please reach out to our Customer Care

Where is the indicator light?
The indicator light can be found on your battery charger.

How long do I need to charge my battery?
Charge your battery overnight, for at least 12 hour, or until your indicator light turns from red to green. Your battery may come to a full charge sooner, in as little as 8 hours which is normal.

How long is the battery supposed to last on a full charge?
Runs for up to 40 hours when on Party Mode. Run time will be slightly less when utilizing the LED lights.

What is the life span of the battery?
Your battery should last for 2-3 years with average use. Some can last longer depending on usage and environment. If you keep it charged during the off season, you will get more life out of your battery.

Do you need to fully drain the battery before recharging?
No, there is both over and under charge protection on the battery so there is no need to worry about your charge cycle.

How do I recharge the battery?
Begin by disconnecting the battery from the Connection Port and remove from the base of your fountain. Plug the battery charger into an electrical wall outlet. Take the gray cord that is connected to your battery and plug it into battery charger cord. While the battery is charging, the light on the charger will be solid red.

Charge the battery for approximately 12-18 hours. When the battery is reaching it’s fully charged capacity, the light will blink for several minutes (if the light does not blink, not to worry this is normal). Once the battery charger has turned green the battery is done charging. Now you can detach the battery from the charger and plug the battery into your fountain.

Note: If you connect your battery to the charger before you plug into your outlet, the chargers’ light will glow a solid green to signify connection to the battery. Once plugged into the outlet, the light will glow a solid red until charged. Then it will turn green."

How do I connect the battery?
"In the open battery compartment, you will see three cords hanging down that you must connect to the connection port. If you do not see the three cables inside the battery compartment, reach up into the base and gently pull them down until they are hanging inside the battery compartment.

Using the cords from inside the base and the cord from the battery, connect the color coded cords to their corresponding receptacles on the connection port.

Place your connection port inside the designated angled area located at the back of your fountain base. Place the battery inside of the compartment in front of the connection port."

Do you need to reprogram your lights and/or run time when you plug the battery back in after charging?
Yes, you need to reprogram your settings after charging.

Will the battery get damaged if it gets wet?
No, provided the battery is kept in the battery compartment inside your fountain and in the upright position.

I have charged the battery for 12-18 hours and still have a solid green light.
A solid green light will appear on your charger once it is completely charged. The light will stay lit green indicating the charge is complete.

My fountain was running fine. Today I turned it on and it runs for a few minutes but then turns off.
Looks like it is time to charge the battery. Simply remove the battery from the base of your fountain and place it on the charger in a safe dry location; i.e. the garage or patio area.

Why does my battery door have a hole in the corner?
This is normal. There is a small notch at the bottom left corner to allow room for the *solar panel cord. (*optional feature)

The charger indicator light is orange, not green or red.
This is normal. As the charger is getting close to providing your battery with a full charge the light will sometimes turn slightly orange before turning green.

I have charged the battery for 12-14 hours and the light won’t go off.
A solid red light will appear on your battery once it is completely charged. The solid light will go off once the battery is removed from the charger. (SPECIFIC TO 3.0, 5.0, 5.2 AND WALL, new batteries have indicator light on charger that turns green)

How do I connect the three cables to the battery? - Applies to 3.0, 5.0, 5.2, Enchanted Maiden
Hold the battery in your hand upside-down so that the colored circles are facing you with the blue circle on the left. Firmly insert the USB cord first; make sure the “USB” symbol on the plug in facing you. You may feel a slight click once the plug is completely inserted. Then follow this step again first with the red tipped cord, then the green tipped cord. Test your fountain by pressing the “A” button. *The yellow port is for the optional four (4) button remote.

What is the USB cord? - Applies to 3.0, 5.0, 5.2, Enchanted Maiden
The USB cord is the cord that connects your switch on the base to the battery. If this is not connected correctly the fountain will not run. This cord may be tucked up inside the base upon delivery.

How do I insert the DC battery charger cord into your Belmont Garden fountain’s battery? - Applies to 3.0, 5.0, 5.2, Enchanted Maiden
This is a specific tight tolerance designed for weather resistance however some fits can be tighter than others. If you're experiencing difficulty in inserting your charger cord into your battery then just apply a small amount of petroleum jelly, lip balm or other lubricant around the leading edge of the black rubber charge cord closest to the metal pin on the male DC adaptor cord and then gently wiggle it as you insert it into the female receptacle of the battery. The lubricant will help the tight fit of the black rubber DC charger cord slide into place more easily.

Alternatively you may take a pair of pliers and grip the rubber casing of the male DC adaptor cord and gently twist it as you insert the DC plug into the female receptacle of the battery. After you have done this a few times it will then become easier to insert.

Then just plug in your charger into a mains socket and the red light will come on on the battery next to the DC plug indicating it is charging. Consult your manual for additional charging instructions.

The Green, Blue, Black and Grey connections are difficult to plug in.
These leads are made to be water proof; this gives them a tight fit. We recommend as you apply pressure use a twisting motion to help with completing the connection. If this does not help you should use soap or another mild lubricant to further assist connecting the leads.

My fountain does not turn on, the light in the center of the ABCD button does not illuminate.
The blue lead (plug) might need to be tightened. We recommend you detach the plugs male and female ends than reattach them, as you apply pressure use a twisting motion to help with completing the connection. If this does not help you should use soap or another mild lubricant to further assist connecting the leads. If you get no light and there is no sound from the pump, you may need a new battery.

The indicator on the ABCD panel illuminates and the lights on the top tier work but the pump does not come on.
The black lead (plug) might need to be tightened. We recommend you detach the plugs male and female ends than reattach them, as you apply pressure use a twisting motion to help with completing the connection. If this does not help you should use soap or another mild lubricant to further assist connecting the leads.

The pump and ABCD buttons work but the LED lights won’t come on.
The green lead (plug) might need to be tightened. We recommend you detach the plugs male and female ends than reattach them, as you apply pressure use a twisting motion to help with completing the connection. If this does not help you should use soap or another mild lubricant to further assist connecting the leads.

Pump FAQs Answers:

How do I clean the filter?
Drain your fountain of all water prior to cleaning. Begin by disconnecting the pump from the fountain tier. Remove the front of the water pump by grabbing the sides of the front panel and pull it off the unit. Pull the water pump filter from the front panel. Wash the filters under running water until debris has been removed. Then replace the filters and pump’s front cover.

How do I prime the pump?
There are two methods to priming your pump a short version and a long version. Start with the short version first to see if this works.

Short Version: With the lower bowl filled with water approx 1-2 inches from the edge of the bowl and the fountain in the off position, gently agitate the fountain by holding both sides of the large bowl and jiggle or shake the fountain for approx 5 seconds. Then turn your fountain on. If the water does not flow properly, turn the fountain off and then repeat the above step. Do this approximately 3 - 4 times until the pump starts to flow properly. If this doesn't work proceed to the long version method below.

Long Version: Before beginning, remove any decorative tops from the fountain tier. Remove the fountain tier by turning the bowl a quarter turn counter clockwise and then lift. You can now rest the fountain tier on its side. Now detach the water pump from the feeder tube inside the fountain tier. When removing the water pump, use caution when pulling the pump from the feeder tube. Pinch the bottom of the feeder tube close to the pump with one hand and then pull the water pump from the feeder tube with your other hand so you do not remove the hose from the fountain tier.

Submerge the water pump into the water inside the large bowl and lightly shake the pump underwater to release air bubbles inside the vents on the water pump. Turn the fountain on and you should see water flowing from the pump. Let the pump run for about ten seconds and then turn your fountain off. Reconnect the water pump to the feeder tube inside the fountain tier and reattach the fountain tier to the large bowl.

How often do I need to clean the filter and/or prime the pump?
Depending on use, you should clean the filter and/or prime the pump approximately every 2-4 weeks.

Why is the pump making humming or loud sounds?
Your pump needs to be primed, see 'How do I prime the pump?'

When I turn my fountain on I can hear the pump running, but water is not flowing from my fountain or very little water is flowing, why?
This issue is usually caused by an air bubble inside of the water pump, making the pump unable to push water up through the feeder tube inside the fountain bowl. To easily remedy this issue, turn your fountain off and gently shake while holding both sides of the large bowl; agitate the fountain in a slow circular motion. This should force water to move through the vents on the side of the water pump and get rid of any air bubbles that could be preventing the water from flowing freely. While doing this you should hear the water pump inside the fountain bowl move. After doing this for a few seconds, turn your fountain back on. If this does not work, you may need to reconnect the water pump and try the priming instructions.

Even after priming the pump my fountain is not pumping water to the upper bowl or the water stream is very low (not enough to spray out of the dancing water features).
If you have tried both methods to prime your pump and the water is not flowing properly, remove the water from your fountain and disconnect the middle tier located in the main bowl. Lay the middle tier on its side in the large bowl and look at the length of the wires connect the pump to the plastic tube which extends up from the main bowl. The cords need to have enough slack to allow the pump to lay flat inside the large bowl after the middle tier is locked in place. If the cords are too short, once you place the middle tier back on the cords will lift the pump out of the water level and not allow the pump to draw water. This is easily solved by holding the rubber plug located in the plastic tube which the power wires are running through and then pull the pump cable up from the plastic tube a couple of inches. This will allow enough extra slack in the cable to allow the pump to sit in the bowl properly. Then re-assemble the middle tier add water and turn the fountain on. You may need to re-prime the pump again since the pump will have run dry during this process.

After priming the pump and extending the pump cable/wire the the water stream is very low (not enough to spray out of the dancing water features).
Check to make sure the pump water tube is not too long. Disconnect the middle tier from the main bowl and lay the tier on its side in the main bowl. Check to see if the pump is extending out of the bottom of the middle tier by more than 4 inches. If so, remove the pump from the water tube by holding the water tube firmly and pulling the pump from the tube. Be careful not to pull the tube out of the middle tier. Once the pump is removed, with scissors cut approx 1-2 inches off the bottom of the tube and re-attach the pump. The pump should now be extending only a couple inches from the bottom of the middle tier. If it is not extending from the bottom of the middle tier this is ok. Its only if the pump is extending too far from the bottom of the middle tier can cause the pump water tube to bend inside of the middle tier of the fountain and cause a kink in the hose restricting water flow. After the the pump is re-installed connect the middle tier to the main bowl and turn the fountain on and repeat short pump priming process. If the fountain is still not operating contact Belmont Garden Customer Care.

LED FAQs Answers:

Is the green indicator light supposed to stay on?
The green light is not intended to stay on while your fountain is running. It's merely meant to be an indicator light. However if it does stay on and your fountain is running properly then it will not negatively effect the operation of your fountain.

How do I change the color of my lights? How do I keep my lights on one color?
"Button 'D' turns the LED light feature on and off manually. Press button once for the LED lights to cycle through colors. If you’d like your fountain to stay at just one color, press the button once more to save your color selection at the desired color. The selected LED light color will be saved until button is pressed again, which will begin the cycling of colors once more.

LED Light features will automatically turn on and selected color will remain and will turn off whenever your fountain automatically or manually turns on or shuts off (including any timer setting).

The Led Light ring pulled out of the middle tier.
This is normal. The LED light ring is intended to be replaceable. If the light ring has come out of the middle tier simply use two fingers, one on each side of the light ring, and press it back into place.

The LED light ring is popping up out of the middle tier and when I try to push it into place it will not press evenly down into the plastic receiver in the middle tier.
Your fountain may have inherited debris below the LED light ring. With the middle tier removed, push the water tube from the inside of the middle tier up and out causing the light ring to pop out of its plastic receiver. Then look inside the hole (plastic receiver) where the LED light ring was located. You might find small debris which is causing the light ring to not locate properly. Use a small tool, like a screw driver, to break loose any debris you might find, then re-insert the light ring from the top down and it will press into place.

Remote Control FAQs Answers:

What is the range of the remote?
The remote will work at a distance of up to 30 ft.

My remote control is not working correctly. What do I do?
Make sure the battery in your fountain is fully charged. When the charge in your main fountain battery gets low, close to its cut-off point, the remote control may not operate correctly. If after re-charging your main fountain battery and the remote control is still not working, replace the batteries in the remote control. When removing the battery from the remote, gently slide the battery out towards the bent area on the metal plate. Do not pull, remove or damage the metal plate as the battery will not seat properly.

Misc FAQs Answers:

How do I get the patina look on the Copper Compass Tier on my Tondo Fountain?
"For the best results you can use Miracle-Glo, Liquid African Violet Plant Food. Apply to Copper Compass Tier and allow to set for up to a week." - Applies to Tondo Fountain

What should I use to polish the Copper Compass Tier on my Tondo Fountain?
"We recommend using your choice of metal polish such as Never Dull or Brasso." - Applies to Tondo Fountain

How do I clean my fountain?
"In order to keep your fountain in tip-top shape and free of algae, you may clean your fountain every two months. To clean your fountain, drain of all water and disassemble. Use a mild soap and a soft cloth to clean the parts of your fountain. Preferable to not scrub or wash with towel if possible and only use gentle stream of water to rinse the fountain bowl. This will help maintain the finish of your fountain. Your fountain bowl will form a natural patina finish which, with time, may appear lighter or whiter than the original color. This is normal.

Warning do not scrub or rub hard with a cloth, as this could cause damage to the finish. Do not use High Pressure water stream to clean out fountain bowl as this could cause damage to the finish of your fountain."

How do I store my fountain in the winter?
Drain the water from fountain prior to the first freeze of the season. Clean and dry the fountain of all water. Remove the rechargeable battery and the water pump and bring it indoors. Be sure to store the battery upright. If a battery sits for too long with no charge it may not take or hold a charge. When putting your fountain away, keep your battery and charger out and put a charge on your battery every 30 – 60 days. (Now is a great time to clean the pump to remove any debris that may have accumulated throughout the year.) Store in a warm dry area.

Why does my fountain have tiny colored specs on it?
No need to worry, this is completely normal. Each fountain created by Belmont Garden is hand finished during production; making each fountain unique, almost one of a kind!

The fountain is running properly but the water is coming out uneven from the spout.
You may need to level out the fountain. You can do this by utilizing the leveling shims. Place the shim under the base until the correct level is attained.

May I use my fountain indoors?
What’s great about the complete Belmont Garden Fountain line is that they are portable! We do recommend testing your fountain outdoors to ensure there are no leaks and you have chosen the right spout for the indoor area.

Is it normal for the bowl to change shades or color?
Yes, the bowl will slightly change shades or color as it dries, similar to a classic concrete fountain. Your bowl will return to it's normal shade when you add water to your fountain. In addition the fountain will patina naturally over time and the color will change accordingly.

The fountain is not running the full time on the timer I have set or fountain is operating sporadically.
Re-charge your fountain battery. When the battery gets low the fountain will still operate but will not run the full time on the timer and or may operate sporadically. If problem still exists after recharging the battery contact Belmont Garden Customer Care.

If the fountain runs dry, will it effect the motor?
No, the fountain has a centrifugal pump which is not impacted if the fountain runs without water. If the water level drops, the height of the stream will drop until you hear a buzzing noise when the fountain runs dry. When the fountain runs dry, there can often be air bubbles in the pump. Once you add water, you need to cycle the pump on and off to get rid of air bubbles or jiggle your fountain slightly and turn it back on, note priming pump instructions.

Water is dripping into the column where the battery is located.
This can be caused by the rubber water seal plug not being sealed properly. Remove the middle tier from the main bowl and lay it on its side in the main bowl. Then look to see if the rubber plug which the wire/cables go through the plug into the white plastic tube is pressed in properly. This can cause leaking if not pushed all the way down. If you have trouble pushing this into place remove the rubber plug and smear some petroleum jelly or any lubricant on the outside of the rubber plug and re-insert. This will make it easier to push into place.

How do I weigh down my fountain for windy conditions?
Add several scoops of sand to the chamber in the bottom of the base. Even with sand added to the base, the battery can safely sit atop the platform in the middle of the base’s chamber.

How do I change my control panel (A,B,C,D switch)?
Remove the large bowl, cords, and battery from the base of the fountain. Reach inside the base and gently but firmly push out the switch from the inside. Take your new switch and feed the cord through the hold and gently push the switch into place. (SPECIFIC TO SIENNA, 5.2, AND MAIDEN FOUNTAIN)

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Contact

customercare@belmont.garden

(619) 449-2392

9545 Pathway Street
Santee California
92071 United States

About Us

Belmont Garden creates unique and practical products for the home and garden, including the world's first rechargeable fountain. Perfect for both indoor and outdoor use, we have a series of fountains that can provide calming sound and beautiful elegance to any location. In addition to our lawn care products, bird feeders and other outdoor décor, you're sure to find high quality products that will improve the aesthetic of your home.

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